Y999 is committed to responsible gaming. This page explains the safeguards, customer rights, and procedures for pausing play where needed. By using Y999 services you acknowledge the potential harms of gambling and agree to use the available protections.
Participation is limited to adults who meet the legal age for gambling in their jurisdiction. We verify age as part of our know your customer procedures and may suspend or close accounts that fail age verification or regulatory obligations.
Customers may request self-exclusion to permanently or temporarily pause activity. On receipt of a self-exclusion request the account is closed and the remaining balance is refunded in accordance with policy. During self-exclusion you will not receive promotions and you may not reopen the account during the exclusion period.
Self-exclusion is processed in stages. On submission by email the account enters a first stage 24 hour cooling off period during which gambling activity is disabled. After this period the available self-exclusion durations are communicated for selection. There can be no modification of the pre selected periods. To proceed you must confirm the selected period by email. If no confirmation is received within the following 24 hours the account will be reopened and confirmed by email.
If you require a break without full self-exclusion you may request a cool down period. This non self excluding option disables deposits and gambling access for the duration specified in your account profile. A cooling off confirmation will be sent on activation. If you later adjust the cooling off period the extension takes effect immediately. Shortening the cooling off period is only possible after a 24 hour cooling off period, unless the existing period ends within that timeframe, in which case it remains unchanged.
Time out provides a short term pause from play. The available periods are shown in your account profile. Once a time out begins you will not be able to deposit or withdraw funds or access Y999 products for the selected period. When the time out expires the account is reactivated automatically.
Underage participation is strictly prohibited. We require date of birth information during registration and implement measures to prevent access by minors. Users are encouraged to employ parental controls and filtering software to limit access to gambling sites and to monitor browsing activity during supervised periods.
If you have concerns about your gambling activity you may contact Y999 customer support for information about available help and resources. We can provide information about independent problem gambling support organizations upon request. Access to such services should be through appropriate channels in your jurisdiction.
Y999 processes personal data in accordance with the privacy policy and applicable data protection laws. We perform know your customer and anti money laundering checks to verify identity and to protect the integrity of the platform. You have rights to access, rectify and request deletion of personal data as permitted by law.
If you have a concern regarding responsible gaming or other aspects of the service, you may submit a complaint in accordance with our dispute resolution process. If a satisfactory resolution cannot be reached locally, you may pursue remedies available under applicable regulations.
Customer support is available 24 hours a day via email and live chat. For information about applying measures or accessing support, contact our team through the channels provided in your account interface.
Gambling can be addictive. Play responsibly and only stake amounts you can afford to lose.
